What's New

This page lists the new RightITnow ECM features from release to release.

What's New in RightITnow ECM 6.3

What's New in RightITnow ECM 6.2

What's New in RightITnow ECM 6.1

What's New in RightITnow ECM 6.0

New Monitoring Board

ECM offers a new monitoring board that offers enhanced views into alerts, user activity, and system health. It includes an innovative Alert Heatmap that conveys at a glance the areas in your infrastructure requiring the most attention.  To view the new dashboard, navigate to http://<ecm>:8080/rightitnow/ecmjs/. You can also select it from the User Menu. See Viewing the New Monitoring Board.

Visualize Connector Metrics with the Time Series Feature

Use the Time Series feature  to analyze metrics from the Nagios and Solarwinds connectors, visualizing graphically patterns and anomalies in time, enabling you to identify issues as they occur. See the Time Series Guide available from the Getting Started displet of the Dashboard. The Time Series Guide describes all you need to know about the feature, including adding a time series chart to the dashboard.

Event Preprocessor

Preprocess incoming events to modify the data prior to it being processed by the categorisation rules and subsequent workflows. See Configuring the Event Preprocessor.

Skip Applying Correlation Rules Based on Temporal Criteria

ECM can skip applying correlation rules to alerts if the specified time has not elapsed since the last qualifying event. See Building Correlation Rules.

Exclude Incoming Alert from Matching the Correlation Filter

When building correlation rules, you can enable Exclude incoming alert from matching the filter to prevent ECM from considering the incoming alert when checking existing alerts, even if it matches the associated filter. See Building Correlation Rules.

Purge Entities

You can now use the Purge Utility to purge entities. Purging entities supports the View/Edit Filter functionality.

Enhanced Data Return When Checking System Health

Checking system health now returns more and different type of data.

ECM repository extended support

New Relic Connector

ECM can connect to New Relic, offering access to performance and availability data within ECM. See Configuring Connectors, and the New Relic Tech Note available from the Getting Started displet.

SolarWinds 2019 and 2020 Support

ECM now supports SolarWinds 2019 and 2020.

SCOM 2019 Support

ECM now supports SCOM 2019.

Enhanced ServiceNow Support

The ServiceNow Incident and the CMDB connectors now support SeviceNow New York, Orlando, and Paris versions.

What's New in RightITnow ECM 5.5

Maintenance Manager

The Maintenance Manager presents a single pane view of all the maintenance windows for entities and entity groups. See Using the Maintenance Manager.

Distributed Workers

Distributed workers are additional ECM nodes deployed on your network. All nodes form a cluster that allows ECM to process a larger volume of events, increases high availability and fault tolerance, and allows for limited read-only access to the ECM UI. The cluster uses the Hazelcast In-Memory Data Grid to share data and synchronize tasks across the ECM nodes. See "Setting up Distributed Workers" in the RightITnow Installation Guide for ECM 5.5.x available from the ECM Getting Started displet as follows:

Search for Entities by Name or Alias in Pop Ups

The Service Models tab's Select an Entity pop up and the Entities tab's Select a Parent Entity pop up now list entities and their aliases to help you more easily identify desired entities during selection. See Creating Service Models and  Using the Entity Toolstrip to Manipulate Entities for more details.

Increased Custom Field Limits

You can create 32 custom Alert fields, and 32 custom Entity fields, 10 indexed and 22 non-indexed each. See Creating Custom Alert Fields and Creating Custom Entity Fields.

Jira 8 Support

The Jira connector now supports version 8. See Configuring Connectors.

Zabbix 4 Support

The Zabix connector now supports version 4. See Configuring Connectors.

Improved REST API Error Handling

The REST API now returns more useful error messages.

Polling Status for Additional Connectors

RightITnow has added the following connectors to the list of connectors for which you can view polling status:

MIB Validation for SNMP Trap Receiver

The SNMP Trap Receiver now validates MIBS and presents a list of invalid MIBs after validation. See Configuring Connectors, Accessing Connector Documentation, Software, and Controls, and Using the SNMP Trap Format Editor.

Connector Type Column on Entity Browser

The Entity browser now has a Connector Type column that lists the connector from which the entity was derived. See Viewing and Editing Entities.

Maintenance Window Column on Entity Groups Browser

The Entity Groups browser now has a Maintenance Window column that lists maintenance windows associated with entity groups. See Viewing and Editing Entities.

Inline Filtering on Entity Groups and Entities

You can now use inline column filters to configure your view of entity groups and entities. See Viewing and Editing Entities.

Inline Filtering on Entity Groups

You can now use the +- controls to expand and collapse all entity groups in the grid. See Viewing and Editing Entities.

Resize the Entity Groups Browser

You may now resize the Entity Groups browser. See Viewing and Editing Entities.

Set Severity Indicator Appearance in User Preferences

You can set the appearance of the severity indicator using the user preferences settings. See Configuring Your User Preferences and Configuring User Preferences Defaults.

Maintenance Actions Available When Creating Correlation Rules

This release adds the Start Maintenance and Stop Maintenance actions to the Correlation Rule Builder. See Building Correlation Rules.

Maintenance Actions Available from Alert Context Menu

This release adds the Start Maintenance and Stop Maintenance actions to the Alert Context Menu. See Working with Alerts.

Filter the Polled ServiceNow CMDB Configuration Items (CIs)

You can filter the CIs being polled by the ServiceNow CMDB connector. See Filtering the Polled ServiceNow CMDB Configuration Items (CIs).

ManageEngine ServiceDesk Plus Connector Now Operates Over SSL

The ManageEngine ServiceDesk Plus connector now operates over SSL. See Configuring External Systems.

What's New in RightITnow ECM 5.1

Updated navigation

RightITnow ECM has a new, streamlined user interface, including:

 See Navigating RightITnow ECM and Managing the Dashboard.

Powerful New SNMP Trap Editor

This version of RightITnow ECM offers a powerful new SNMP Trap Editor, providing enhanced ease of use and added functionality. See Using the SNMP Trap Format Editor.

Alert Filters Management

You can use a dedicated Manage Alert Filters tab to import, export, delete, or change permissions or owner of alert filters. See Acting on Alert Filters and Importing Alert Filters.

Import/Export Group Filters

You can import and export group filters. See Importing Group Filters and Exporting Group Filters.

New Connectors and Added Support

This release introduces the following new connectors:

This release offers added support for:

See the Getting Started dashboard and Configuring Connectors for more information.

Added Ticketing System Support

This release offers added support for ManageEngine ServiceDesk Plus 9. See the Getting Started dashboard and Configuring Connectors for more information.

Grafana Integration

Taking full advantage of our RESTful API and using the Grafana toolset, we have created an executive Dashboard that you can run against our Live demo site here. This dashboard displays the depth of the information collected and processed by ECM that you can present to your customers to articulate the situation in your datacenter. Check out how it works here.

Export Alert's Audit Record Data to CSV

You can export an alert's audit record data to a CSV file. See Exporting an Alert's Audit Records.

Correlation Rules: Select on which kinds of alerts to run actions

Select on which kinds of alerts to run the actions: all alerts, alerts not in maintenance, or alerts in maintenance. See Building Correlation Rules.

Additional Entity Alert Fields Available to Alerts Filters

The Entity ID and Alert Count fields are now available for use in alert filters, and in alert grid and details. See Performing Advanced Filtering.

User and Timestamp Fields Available in Closed Alerts Console

The user and timestamp fields now appear in the retrieved closed alerts data displayed in the closed alerts console. See Viewing Closed Alerts.

Improved Advanced Filtering User Interface

The advanced filtering user interface offers a more streamlined workflow. See Performing Advanced Filtering.

Reorganized Getting Started Displet.

The Getting Started dashboard displet offers an improved flow, and more links to documentation and connectors to third-party applications. See Getting Started.

 

What's New in RightITnow ECM 5.0

Service Model

You can use the new Service Model tab to construct a logical representation of the entities that make up a Service (such as a Web Application) and the relationship between these entities. For example, the Service Model for a web application may include physical and virtual machines in various geographical locations, the database and web server applications hosted on these machines, and the components of these machines and applications which may affect the availability and performance of the web application as a “service." See Working with Service Models.

Machine Learning

Elastic Search's machine learning features can be useful if applied to exported ECM data. By visualizing patterns and anomalies in the data the you can tweak the system configuration for better performance and possibly find the root causes of certain issues. ECM has the ability of deploying pre-configured Machine Learning jobs to Elastic Search - the only prerequisites are a working ES cluster and a configured ES connector in ECM. Please refer to the Elastic Search Connector and Machine Learning documentation for further information. See Working with Machine Learning, and also, a related video.

Elastic Search connector.

See Working with Machine Learning.

Data Export

You can export highly configurable data on a regular schedule for use and analysis by external systems, such as Elasticsearch. See Configuring Data Export.

MySQL Cluster Adoption

RightITnow ECM now supports MySQL clusters. See the RightITnow Installation Guide.

Dashboard Portlets Titles are Editable

You can rename the dashboard displets. See Renaming Displets.

System Health Statistics Report

You can log Health Monitor readings. See Setting Up Health Monitor Logging.

New Delete Entity Action

You can use the Delete Entity action to delete an entity and you can execute this action from rules. See Creating an Action.

Alert Workflow User Interface Enhancements

The Alert Workflow configuration tab is easier to use. See Configuring Alert Workflow Behavior.

Filter Incident Status Actions in Incident Creation Workflow

You can apply filters on incident status changes when configuring the workflow for incident creation. See Configuring Workflow for Creating Incidents.

New Alert workflow: Trigger an action based on an Alert Comment Update

See Configuring Workflow for Alert Comments.

New REST API

Syslog Expected Message Format Exposed as a Regx Parameter

You can use regex to configure expected syslog message format for the syslog connector. See Understanding the Syslog Connector Regex Settings.

Link to ECM Alerts Console Using Filter Name

You can use a filter name in an ECM URL to open the alerts console with alerts from a particular saved filter. See Viewing Alerts By URL.

Two-way Slack integration

RightITnow offers two-way integration with Slack, a cloud-based set of proprietary team collaboration tools and services that aids in better communication between team members. See Configuring Your User Preferences and this video.

Polling Status for Incident Connector Includes Past Failed Status

Polling status messages now include information about successful and failed polling attempts. See Viewing Polling Status.

Clickable URLs in Alert's Audit Window

You can click URLs that appear in the Audit window for an alert to navigate to that URL. See Viewing and Annotating an Alert's Audit Records.

Use Default Mail Client When Sending Emails

You can configure the Send email action to invoke your deafult email client when sending an email. See Sending Email.

What's New in RightITnow ECM 4.6

Zabbix Connector

RightITnow ECM 4.6 offers a built-in Zabbix connector. See Configuring Connectors.

Entity Graph Controls

Entity Graph Portlet Controls: Configure Where to Open Alerts

A new option in the Entity Network Map portlet allows you  to choose where to open alerts: in any of the Alerts portlets which are already on the dashboard, or in the Alerts Console. See Entity Graph.

Summary Information for JIRA Tickets

RightITnow ECM can update the JIRA summary field for all the existing tickets in ECM. See Configuring Connectors.

User Groups dimension in System Health, Alert Priority and Alert Distribution Portlets

The System Health, Alert Priority and Alert Distribution portlets allow you to execute their functionality against user groups you specify. See System Health, Alert Priority, and Alert Distribution.

Purge Maintenance Window Data

You can purge old maintenance window data. See Using the Purge Utility.

Deleting old Backup Files

You can delete old, out of date, backup files. See Deleting Old Backup Files.

Reverse Timed Condition Correlation Rules

Selecting the Reverse Timed Condition option triggers the correlation rule if the number of received events in the time period is less than the expected number of events, for example, automatically close an alert if it happens less than 10 times in 1 hour. See Building Timed Conditions Rules.

Stopping the Current Salesforce Poll

You can stop the current Salesforce poll. See Stopping the Current Salesforce Poll.

Read-only Alerts Console Filters

You can share Alerts Console filters as read-only. See Viewing Shared Filters.

Specify Timezone in Maintenance Windows

You can specify a timezone for maintenance windows. See Creating a Maintenance Window.

Compare Current and Legacy Custom Field Values in Correlation Rules

You can compare custom fields with other custom fields of the same type and also with "old custom field" values. This allows, for example, comparing the incoming event time with the max event time in the existing alert. See Querying Against the Last Value of an Event Token.

Update Custom Date Fields with Other Custom Field Values

You can create actions that update date custom fields with other custom field values. See Updating Alert's Custom Field.

Configure Individual Alerts Console Column Display Properties

You can configure display properties per column. For example, you may want to configure the Entity Name column to display entity names in boldface. See Setting Column Display Properties.

Show Only Lead Alert of Rolled Up Alerts in Alerts Displet

To conserve screen space, you can configure the Alerts Displet to only display the lead alert of rolled up alerts. See Alerts.

Clickable Incident Number in Alerts Console and Displets

You can a click an incident number to invoke a small menu with options to open the ticket URL and to update the incident ID. See Viewing Alerts.

Hide Custom Fields by Default

RightITnow ECM 4.6 introduces the ability to hide custom fields from the Alerts Console but allow you to add them manually. See Hiding Custom Fields by Default.

System Event When Zenoss Poll Fails

When a Zenoss poll fails due to a server shutdown, the Alerts Console displays an event that says, "The target server failed to respond."

Schedule Status Added to Rules Lists

For scheduled rules, the Status column of the associated rules list now reflects Deployed (Schedule) or Undeployed (Schedule) to indicate that the rule has a schedule.

Custom Date Field Support for JIRA Connector

The JIRA connector now supports custom date fields. See Configuring Connectors.

Poll Entity Groups with the SCOM 2012 Connector

The SCOM 2012 connector can now poll entity groups. See Configuring Connectors.

All Alert Fields Available in the Alerts Console Context Menu Condition Settings

When an Alerts Console context menu action allows setting conditions, you can now select from all alert fields as found in the Alert Console grid. Dates are improved to allow for a range of criteria, and fields such as Owner and Assigned Group now appear in a list form which you can select values. See Configuring the Alert Console Context Menu, Updating Alert's Custom Field, and Changing Severity, Assigning Ownership, Closing, Emailing and More.

Count from Any Date Custom Field in SLA Rules

You can count from any date custom field in SLA rules. See Managing SLAs.

Assign Alerts to Users Only Permission

There is a new permission that limits users to Assigning alerts to users only. See Default Functional Permissions.

More Flexibility in Role Creation

Roles created from another role are not forced to inherit the original role's permissions. See Creating User Roles.

Filters for the Purge Utility

Use the View/Edit Filter button to fine tune the records eligible for purging in the Purge Alerts sections and the Purge Incident Records sections. See Using the Purge Utility.

Enhanced Third Party Support

ECM 4.6 supports MySQL 5.7, JIRA 7, SolarWinds NPM12,

Filters for Incident Polling

Incident connectors now offer a polling filter to help select the tickets selected for updates during polling. See Filtering Incident Tickets with the Polling Filter.

Apply Existing Filtering When Opening the Closed Alerts Console

Opening a closed Alerts Console now invokes the currently invoked filter. See Viewing Alerts.

New Action to Change JIRA Incident State from ECM

You can use a new action to change the state of a JIRA incident from within ECM. See Managing Actions.

Enhanced Business Time Zone Functionality for Users

ECM offers enhance time zone functionality for users and user groups. See Understanding User and User Group Business Hours Time Zone Settings.

Time Zone Settings for User Groups

You can set the log and business hours time zones for user groups. See Creating User Groups.

Permission to Allow Admin Roles to View all User Groups by Default

There is a new permission that allows administrators to view all user groups by default. See Setting User Permissions.

Enhanced SNMP Enricher

During entity discovery, the SNMP enricher now supports multiple community strings and exposes any settings that can be exposed, such as version and timeout. See Configuring Entity Discovery.

Use External Application Option for Update Entity Custom Field Action

You can use the new Use external application option with the Update Entity Custom Field action. See Updating an Entity's Custom Field.

What's New in RightITnow ECM 4.5

Send Email Action Enhancements

RightITnow has introduced the Send Email action enhancements listed below. See Sending Email for more details.

You an create multiple differently configured email actions that act as email templates designed for different occurrences.

You can include CSS styles in the template by using double braces {{}} around style declarations.

You can use logged in user, event, entity, and connector variables to add dynamic values to the To, From, and Body Fields.

AWS CloudWatch Connector Maps all Entities

The AWS CloudWatch connector maps all entities. In earlier releases, some entities went unmapped. See this link for more on the AWS Cloudwatch connector.

AcitveMQ Connector Supports JSON Events

The ActiveMQ connector supports events sent in as a JSON string that conforms to the JSON notation which can be converted to a Java HashMap<String,String>. See ActiveMQ.

REST login Method Creates Session Requiring Only One Login

The /api/ecmrest/login REST method creates an authentication cookie allowing multiple API calls against only one login per session. See the ECM REST API Developers Guide.

Token Handling is Case-Preserving and Case-Insensitive

RightITnow ECM preserves the case of the token as presented in the first event received, for example, TokenA, however allows operations on the token case-insensitively, for example, TokenA, TOKENA, tokena. See Understanding Connector Token Case Preservation and Insensitivity.

Apply Dashboard Layout Templates

You can control the layout of the dashboard by applying a set of templates, and you can allow or disallow column and displet resizing. See Applying a Dashboard Layout.

Dashboard Displet Resizing

You can resize displets and also apply layouts to the dashboard to suit your needs. See Maximizing, Minimizing, Resizing, and Removing Displets.

Sound Notification on the Alerts Console

ECM can play a notification sound upon encountering new alerts. See Configuring Your User Preferences.

Editing, Addition and Deletion of Entity Aliases

In the entity detail view, you can edit entity aliases, add, and delete them. You can also check against other entities to avoid conflicts. See Viewing and Editing Entities.

Entity Connectors Support External IDs

Because ECM can poll the same entity from different connectors, ECM may encounter different external ids for the same entity. Now, an entity has a set of connector-external id pairs. See Viewing and Editing Entities.

Entity Graph Now a Dashboard Displet

You can now enjoy all the power of the Entity Graph as a dashboard displet. See the Entity Graph displet description.

Enhanced Entity Toolstrip

The Entity toolstrip now offers the "Add to parent" and "Merge entities" buttons. See Using the Entity Toolstrip to Manipulate Entities.

Enhanced Security of Zendesk Connector

RightITnow ECM takes full advantage of the enhanced security offered by the Zendesk REST API. See Configuring Connectors for more on ECM connectors.

Import a Range of Salesforce Tickets

You can search an import a range of Salesforce tickets, as well as by Incident ID. See Importing a Range of Salesforce Tickets.

Entity Network Graph Enhancements

RightITnow has introduced the Entity Graph enhancements listed below. See Using Entity Graph and Entity Graph displet description for more details.

At each level, the sub-tree of an entity group or entity is ordered by the criticality factor of the constituent sub-nodes. The list of nodes at any level of the sub-tree can be a combination of entities or entity groups. See Using Entity Graph.

ECM has added the alerts filter to the Entity Network Graph settings in the dashboard. This allows you to see a filtered view of the network Graph, for example, only entities which have major and critical alerts. Entity Graph displet description.

See this illustration.

See this illustration.

See Entity Graph displet description

See Using Entity Graph

Check System Status Using the Health Check Page

You can navigate to http://localhost:8080/rightitnow/api/health/getServerInfo to monitor the availability of RightITnow ECM and associated load balancing and high availability services. See Checking System Health.

Queue Failover

You can create and configure JMS queues on your own infrastructure and then configure ECM to use these external queues instead of the internal ones. Contact RightITnow Support for the RightITnow JMS Queue Configuration document.

ManageEngine Connector Can Automatically Add Self-signed Certificates

See Configuring Connectors for more about RightITnow connectors.

ECM Hides Open Alerts in Displets when Viewing Assigned Alerts

ECM removes the distraction of open alerts when you are searching for assigned alerts. See Managing the Dashboard for information on the dashboard displets.

Updated Default AWS Endpoints List

ECM now uses the latest list of AWS endpoints. See Configuring Connectors for more about RightITnow ECM connectors.

Poll Zenoss Entities on the Production State of the Entities

You can now poll only the entities which match the desired Production states (these are Production, Pre-Production, Test, Maintenance and Decommissioned). See Understanding the Zenoss Connector.

Support for Zenoss 5.0

ECM supports Zenoss 5.0. See Configuring Connectors.

Manage Audit Tab for Audit Configuration

The new Manage Audit tab affords you complete and finely granular control over what you audit. See Managing the RightITnow ECM Audit Log.

View Events from the Alerts Displet

You can view events from the Alerts displet. See the Alerts displet description.

"minutes since x" Support for Date Custom Fields

Update incident ID Popup Enhancements for JIRA

When updating an incident ID, you can use a new tab to search for an incident by its number in JIRA and import it and link to the alert if found. See Updating Alerts with External Incidents.

Maximize Displet in Linked Dashboards

You can maximize the displets on a linked dashboard. See Saving a Linked Dashboard.

Last Comment Updated with Audit Log Entry When an Alert is Closed by a Rule

When a rule closes an alert, it updates the comment with what the audit log shows, for example, "Closed by rule 'Delete Clear Alerts'."  See Correlating Alerts.

View Latest Event Alert Console Context Menu Action

You can add a right-click command to view the latest event associated with an alert. See Configuring the Alert Console Context Menu.

Add Entity Hierarchy Calls to the REST API

The REST API can now return entity hierarchy information. See the ECM REST API Developers Guide.

Finer Control Over Maintenance Rule Creation

If the "Check entity hierarchy for parents in maintenance" option on the Maintenance Rule is enabled, entities will inherit their parents' maintenance windows up to the top-level entity, but not the maintenance windows of the parents' groups. See Maintenance Rules: De-duplicating Events During Maintenance Windows and Creating a Maintenance Window.

Discard Event after Deduplication in Categorization Rules

You can configure ECM to discard events after deduplication. This setting discards all events which match this rule's condition or events which will deduplicate to an existing alert. See Discarding Alerts With and Without Deduplication.

Show the Comments Column on the Alerts Displet

You can add the Comments field to the Alerts displet. See See the Alerts displet description.

Topic Support for the ActiveMQ Connector

The ActiveMQ connector allows enterprise Java applications to forward events consumed from the queue or the topic to RightITnow via a third-party queue mechanism. See the ActiveMQ description.

ECM Retrieves IP Addresses of SolarWinds Nodes and Adds them to the Corresponding Entities

Press the Enter Key to Apply Filters on the Entities Tab

You can press Enter to apply filters on the Entity tab, for example, should you create a filter before Deleting All Entries in the Entities Pane.

Clickable Tokens with URLs when Viewing Events

You can click the URLs that appear in the Events Viewer and Event Details window to navigate to the corresponding web addresses. See Viewing Events Associated with Alerts.

What's New in RightITnow ECM 4.2

Workflow

You can configure ECM to require the user to specify a reason for acknowledging and unacknowledging alerts. See Configuring Workflow for Assigning Alerts for more information.

Entities

Merge Entities

You can merge multiple entities into one entity in the entity console. See Merging Entities for complete details.    

Configure Entity Classes and Types

You can configure entity classes and types and assign them to entities and entity groups. See Configuring Entity Classes and Viewing and Editing Entities.    

Edit Entity Hierarchy

You can select entities in the entity grid and set them as the children of another entity. See Editing Entity Hierarchy.  

Edit Entity Group Hierarchy

You can add entity groups to other entity groups, and remove entity groups from entity groups. See Editing Entity Group Hierarchy.

Network Map Displays Entity Hierarchy

The network map now displays the entity hierarchy within an entity group. See Grouping Entities.

Push ECM Maintenance Windows to Zenoss Device Groups

When you create a maintenance window for an entity group imported from Zenoss, ECM also creates the maintenance window within Zenoss. See Viewing, Creating, and Clearing Maintenance Windows.

Entity Fields, Alert Custom Fields and Entity Custom Fields Included in RSS Feed Template

You can now include entity fields, alert custom fields, and entity custom fields in the RSS feed template. See Configuring the RSS Feed Template and Viewing Alerts RSS Feeds.

Add Non-SolarWinds Entities to SolarWinds Entity Groups

ECM allows you to add non-SolarWinds entities to SolarWinds Entity groups. See Grouping Entities. 

Alert Console

Milliseconds Supported in the Event Timestamp

This granularity ensures that events originating from external systems appear in the Alert Console in the order that they occurred externally. See Viewing Alerts.

Split Entity Groups by Group Type

You can configure ECM to display entity group types in separate columns of the Alerts and Entities Consoles. See Displaying Entity Group Types in Separate Columns.

Filter on Lead and Nested Alerts

You can build filters in the Alert Console that search for lead and nested alerts. This extends the Rolling Up Alerts functionality. See Searching for Lead and Nested Alerts.

Configure the Alert Details Window Grid

You can configure the fields that appear in the Alert Details window. See Configuring the Alert Details Window Grid Layout.

Powerful Date Filtering

You can use advanced date filters, such as Today, Yesterday, Current day of last week, N days ago, and many more to filter the Last Occurred, First Occurred, Last Reset and Last State Touched fields. See Sorting and Filtering by Date.

View Details of a Single Alert By URL

You can use an URL to view the details of a single alert. You can share this URL with others on your team working the same alert to quickly inform them on the alert's details. See Viewing an Alert By URL.

Actions and Correlations

Merge Alerts from Correlation and SLA Rules  

You can now use the Merge Alerts action as part of Correlation and SLA rules to merge alerts. See Creating an Action.

Compare Incoming Event Tokens with the Last Value of the Event Token

In Upon Event Arrival Correlation rules, you can compare incoming event tokens with the last value of the event token. See Querying Against the Last Value of an Event Token.

Use an Action to Create an Event

You can use the Create Event action to generates an internal ECM event using the System connector. See Creating an Action.

Maintain the Order of Fields in the Insert Incident Action

ECM retains the order of fields in the Custom Create Incident field and displays the fields in the same order in the pop up window. See Working with Alerts.

Discover Where ECM Uses Actions

The Actions tab now displays where ECM uses actions in action groups and correlations, and where it uses action groups in correlations. See Viewing Where ECM Uses Actions and Action Groups.

Logged in User Display Name and Logged in User Username Available as Action Parameters.

You can use the Logged in User and Logged in User Display Name parameter in the External Script, Send HTTP Request and Open URL actions. See Creating an Action.

Set Create Incident Action Fields as Read-Only

Mark fields as read only in the Create Incident custom action so they are read only in the Create Incident popup. See Creating an Incident.

Update Entity's Custom Field from the Entity Grid

Update an entity's custom field directly from the Entity Grid. See Updating an Entity's Custom Field.

Personalize Alert Timestamp Format

Customize the alert timestamp format used in the Alerts Console, for example, as DD/MM/YYYY or MM/DD/YYYY. See Configuring Your User Preferences.

Enable or Disable Single Sign On In LDAP Connector

You can enable or disable single sign on using a new setting in the LDAP connector controls. See Understanding LDAP Connector Values.

View Zenoss Connector Polling Status

The Connector List displays the Zenoss connector polling status. See Viewing Polling Status.

What's New in RightITnow ECM 4.1

New Correlation Rule Type: Upon Closed Event Arrival

Upon Closed Event Arrival rules are evaluated when an event is de-duplicated against a closed alert and the alert was not re-opened by the workflow. See Correlating Events for more information.

Alert Rollup

The alert rollup feature allows you to select a number of alerts and pick one to act as the lead alert. This alert appears in the alerts console, but the other alerts do not. You can then expand the alert to see the alerts that were rolled up into it. See Configuring Alert Rollup and Rolling Up Alerts.

Scheduling Deployment of Rules and Connectors

You can schedule deployment and un-deployment of many types of correlation rules (Upon Event Arrival, Periodic, Tag, Close Maintenance, Timed Conditions), Categorization Rules, SLA Rules and Connectors  (except SOAP connectors). See Configuring the Deployment Schedule (for Correlation rules), Configuring the Deployment Schedule (for Categorization rules), Configuring the Deployment Schedule (for SLA rules) and Configuring the Deployment Schedule (for connectors).

More Complex Conditions Allowed for Alert Console Context Menu Configuration

When configuring the Alert Console Context Menu, you can build conditions on multiple alert fields using the additional operators: Not Equals, Contains, and for numeric fields, Greater Than and Less Than. See Adding Context Sensitivity.

Entity Groups Can Inherit Maintenance Windows

You can configure entity groups to inherit maintenance windows from parent entity groups, saving you from creating the same maintenance window recursively down the hierarchy. See Creating a Maintenance Window.

Enhanced Deduplication Criteria

When building categorization rules, you can construct enhanced deduplication criteria which can include values extracted from an event token, and the original event token value. You can also specify case-sensitivity in the deduplication criteria. See Constructing Deduplication Criteria.

Enhanced Audit Log Functionality

Additional Audit Items

The Audit Log now captures Categorization rule changes and all actions executed from the Alerts Console. See Viewing the RightITnow ECM Audit Log.

Export Audit Records to a CSV File

You can export to a CSV file the audit records returned by the currently employed filter. See Viewing the RightITnow ECM Audit Log.

Additional Connector Support

RightITnow ECM supports SolarWinds SAM (SolarWinds Server & Application Monitor) and Microsoft SCOM 2012. See Configuring Connectors.

SolarWinds Connector Enhancements

SolarWinds REGEX Support

You can use REGEX (regular expressions) to filter out entities imported from SolarWinds. See Using REGEX to Filter Entities Imported from SolarWinds.

Entity Group Support for Custom Entity Fields in Entity Enrichment

The RightITnow ECM SolarWinds connector can poll entity groups, along with nodes, interfaces, volumes, applications and components when importing custom entity fields. See Importing Custom Entity Fields.

Context Menu Available From the Recent Alerts Displet

The Context menu is available from the Recent Alerts displet, and you can user permissions to control who can see it. See the section on invoking the Context Menu and Managing Permissions.  

Update Custom Field Action Enhancement: Add and Update Values

When configuring an Update Custom Field action, you can select a field, and then add to or replace the field's current value from a drop-down list of possible values. See Updating Alert's Custom Field.

Assign to Group Functionality

You can use the Assign Alert action to assign an alert to a group, allowing for higher visibility of the alert and better response times for actions on the alert. See Creating an Action. There is also a corresponding column in the Alerts Console, Assigned Group. See Hiding and Showing Columns. The Assigned Group field persists across the Actions, Correlations, Alert Console, Export/Reports, and SLA modules, allowing you to apply the concept of user groups to actions, correlations, alert manipulation, reports and SLA rules.

Configurable Logo Background

You can change the background color or the background image, which appears in the outer area of RightITnow ECM. See Configuring Display Preferences.

Use Connector Token Variables in Incident Actions

You can use connector token variables in incident actions. See Creating an Incident and Updating Incidents.

Update External Ticket with Alert Details After Invoking Update Incident ID Action

RightITnow ECM updates the external ticket with the newly added alert details after completion of the Update Incident ID action from the Alerts Console. This works for JIRA, SalesForce, ServiceNow® and Custom Incident Connector incidents. See Updating Alerts with Incidents.

Purge Incident Records with the Purge Utility

ECM now adds incident records to the list of items the Purge Utility can purge. See Using the Purge Utility.

Report on SLA Breached Alerts

You can use the Reports utility to generate scheduled reports on SLA breached alerts, greatly expanding on the information available in the SLA Breach Log. See Reporting on Alerts Data.

What's New in RightITnow ECM 4.0

SNMP Trap Format Editor

Use the SNMP Trap Format Editor to format into a readable format the trap content captured with the RightITnow SNMP Proxy and the SNMP connector. See Using the SNMP Trap Format Editor.

Alerts Console Enhancement: Entity Fields Added to the Grid

You can add the following entity fields to the Alerts Console grid to reveal more information about the entity which triggered the alert:

See Hiding and Showing Columns.

Entity Groups Support Hierarchy

The Entity browser now displays the hierarchy within an entity group. See Grouping Entities, and the image in that section. ECM can also import the entire group hierarchy from SolarWinds into the Entity browser if you have configured a SolarWinds connector.

Export Entities Data to a CSV File

You can export the entity grid to a CSV file so you can use and analyze that data in an external application. See Exporting Entities Data to a CSV File.

IP Addresses are Entity Aliases

When ECM encounters an event with entity={entity ip address of one of the existing entities}, ECM links the event to the entity identified by the IP address, incrementing the alert count for this entity in the Entity grid. See Using an Entity's IP Address as an Alias.

Import Tickets from External Ticketing Systems

ECM can import tickets from external ticketing systems (JIRA and SalesForce). See Importing External Incidents.

Workflow for Discarding Alerts

You can configure ECM to discard automatically alerts matching a pattern of your choosing. See Configuring Workflow for Discarding Alerts.

Enhanced ECM Server Monitoring

You can use the Log Configuration feature to adjust the path to log file, log encoding, log layout pattern, log rotation period and log threshold. See Viewing and Configuring the System Log.

Maintenance Correlation Rules: De-duplicate Against Alerts not in Maintenance

You can configure maintenance correlation rules to de-duplicate against alerts not in maintenance. See Maintenance Rules: De-duplicating Events During Maintenance Windows.

Custom Alert Field Enhancement: Default Static Value

This default value option is now a drop-down menu, allowing you to choose no default value, extract a default value, and set a static default value. You can set a static default value for any of the field types (alphanumeric, numeric, url, boolean, date and list). See Creating Custom Alert Fields.

JIRA Connector Enhancement: Import JIRA Users

The JIRA connector can import JIRA users. See Importing JIRA Users.

Enhanced Reporting Capabilities

You can schedule reports and also report on how long an alert stayed in a particular state during a period of time. See Reporting on Alerts Data.

Update Incident Action Enhancement

For JIRA, ServiceNow®, SalesForce and the External Incident Connector, the Update Incident action can append information to an existing ticket value instead of always overwriting the ticket value. See Updating Incidents.

User Management Enhancement: Delete Users

You can delete users. See Deleting Users.

Workflow Enhancement: Automatically Populate Last Comment Field with Reason When Alert Reopened or Closed

ECM can automatically populate the last comment field with the reason for reopening or closing an alert when workflow reopens or closes an alert. See Configuring Workflow for Closing Alerts and Configuring Workflow for Reopening Alerts.

Reorganized Configuration Tab

The Configuration tab is better organized, allowing for more intuitive configuration of RightITnow ECM. See Configuring the System.

Alerts Console Enhancement: Save/Load/Delete/Set Default Grid Layouts

You can configure the Alerts Console to your liking and then save the configured grid for repeated use. You can also set a configured grid as the default grid. These features also added new permissions settings to ECM. See Saving Multiple Grid Layouts, Enforcing a Common Grid Layout for All Users and Default Functional Permissions.

Alerts Console Advanced Filtering Enhancements

Customizing a User's Default Alerts Console View

If a user belongs to two or more user groups which have filters (alert views) defined, the Alerts Console allows the user to choose which group's view to see. See Selecting the Default Group View.

Shared Filters Included in the Filter Selection Drop-down Menu

To reduce confusion and clutter as users join multiple groups, the Alerts Console now includes shared filters in the Filter Selection drop-down menu. See Performing Advanced Filtering.

Included Filters in the Filter Builder

You can include filters in the Filter Builder. See Viewing Shared Filters.

Import Custom Entity Fields from SolarWinds

ECM can import SolarWinds custom properties defined on Nodes, Interfaces and Volumes as custom entity fields, and map the field to the entity description or owner. See Understanding the SolarWinds Connector.

Linked Dashboards

You can save a dashboard configuration that is linked to the current dashboard, reflecting current settings, and allowing you to change the visibility, order and size of grid columns on the Alerts Displet, and the sorting, freezing and grouping of the grid on the Alerts Displet. See Saving a Linked Dashboard.

Email Actions: Send Email to User Triggering the Action

You can elect to send or not send an email to the logged in user (user triggering the action) when configuring email actions. See the send email bullet point in the section, Creating an Action.

REST API Support of Entity Group Hierarchy

The REST API can retrieve the Entity Group Hierarchy for the groups specified by ID, and for the groups specified by name. See the RightITNow ECM REST API Developers Guide.

What's New in RightITnow ECM 3.8

Admin Notifications

You can configure a message that users will see in a popup whenever they log in. See Configuring Admin Notifications.

Alert Console Context Menu Enhancement: Evaluate Tag Rules Action

You can add a new action, Evaluate Tag Rules, to the Alert Console Context menu so that you can re-evaluate tag rules on alerts directly from the Alert Console Context menu. To add the new action, see Configuring the Alert Console Context Menu.

Connector Enhancements

JIRA Connector Supports the REST API

The JIRA connector now supports the REST API configuration. REST is the recommended and supported remote API in JIRA 5.0 and later. The REST API allows non-admin users access and allows the importation of custom list fields. The SOAP API allowed importation of only a default set of list fields. See Configuring Connectors.

New Alert Publisher Connector

The new Alert Publisher connector allows end users to export alerts to an external JMS queue or topic, so that these alerts can be processed by their external systems. See Configuring Connectors.

Token Management Tools

Connectors token lists can grow exponentially with each request. You can manage connector tokens by discarding them, merging them using regex and paging through them with the paging controls. See Managing Connector Tokens.

Update Incident Action Now Works with the Salesforce and Custom Incident Connectors

You can use the Update Incident action to update one or more fields of the Custom Incident Connector, Salesforce or ServiceNow® incident linked to an alert. This release adds Custom Incident Connector and Salesforce connector support. See Creating an Action and Configuring Connectors.

Zenoss Connector Now Polls for Entity Details

You can configure the Zenoss connector to poll for entity details. See Understanding the Zenoss Connector.

Zenoss Connector Now Mirrors Maintenance Windows in Zenoss

The Zenoss connector can mirror maintenance windows in Zenoss when created in ECM. See Mirroring_Maintenance_Windows.

Custom Alert Field Enhancements

Indexed Custom Alert Fields

You can create 20 custom fields, and 10 of those custom fields may be indexed.  Queries on indexed custom fields run faster. See Creating Custom Alert Fields.

Custom Field Update Behavior Enhancements

When updating an alert's custom alert list field that has dependent custom fields, ECM clears dependent custom field values. If an action that updates a custom field with value "A" is fired against an alert that has already value "A" on that custom field, then the alert and database will not be updated and no workflow action executed. See Updating Alert's Custom Field.

Option to Delete Corresponding Database Values when Deleting a Custom Alert Field

When deleting a custom field, ECM will prompt you whether it should clear the existing values of that custom field. See Deleting Custom Alert Fields.

Multiple Dashboards

You can create and save multiple dashboards, and keep them to yourself, or share them with everyone, or just specific groups. See Saving Multiple Dashboards.

Multiple Maintenance Windows

You can create multiple maintenance windows for entities and entity groups. See Viewing, Creating, and Clearing Maintenance Windows.

Permissions Enhancements

A Permission to Manage Each Correlation Rule Type

You can set a permission for each correlation rule type, rather than just control access to the Correlation tab. See the Correlations Tab section of the permissions matrix in Default Functional Permissions.

Improved User Permission Management

ECM now allows inheritance of certain permission definitions from the user’s role, and this has resulted in a change to the user Permissions user interface. See Setting User Permissions.

User Group Permissions and Roles

You can configure permissions and a role for user groups. See Setting Group Permissions and Role.

Reporting Enhancement: Double-Quote Added as Qualifier for Commas in CSV Exports

ECM uses the double quote (") to escape commas when exporting reports to CSV files. See Reporting on Alerts Data.

REST API Enhancements

maintenanceWindowId Request Parameter Added to handle Multiple Maintenance Windows

You must use the maintenanceWindowId request parameter to specify the target maintenance window in the setrecurringmaintenanceforentity, removemaintenanceforentity, and removemaintenanceforgroup API calls. See the RightITNow ECM REST API Developers Guide.

New API Calls: Get Entity Hierarchy (by ID), Get Entity Hierarchy by Name, Get Entity Hierarchy by Group

The REST API now offers the Get Entity Hierarchy (by ID), Get Entity Hierarchy by Name, Get Entity Hierarchy by Group API calls. See the RightITNow ECM REST API Developers Guide.

overrideFilterValuesRequest Request Parameter

The overrideFilterValuesRequest request parameter can override a filter in the Retrieve Alerts For Filter (by name) and Retrieve Alerts For Filter (by ID) API calls. See the RightITNow ECM REST API Developers Guide.

Retrieve Closed Alerts

You can now configure the getalertsforfilterByID and getalertsforfilter API calls to retrieve closed alerts. See the RightITNow ECM REST API Developers Guide.

RSS Feed Enhancement: Only Retrieve Information for Closed Alerts

You can setup ECM RSS feeds to retrieve only information for closed alerts. See the closedOnly option described in Viewing Alerts RSS Feeds.

RSS Feed Enhancement: Set the Number of Alerts to Return in a Feed

You can configure the number of alerts to return in an ECM RSS feed. See the Maximum Number of Alerts Returned Per Feed field described in Configuring the RSS Feed Template.

Tag Rules Enhancement: Add or Remove Multiple Tags at Once

You can build a tag rule to add or remove multiple tags should the conditions of the rule be met. See Building_Tag_Rules.

User Interface Enhancement: Expanded Condition Builder

You can click the Expanded Condition Builder icon to invoke an expanded condition builder for easier editing. See Building Conditions.

Workflow Enhancements

Ask for a Reason When Assigning Alerts and Changing Alert Priority

You can configure workflow to require that the user supply a reason when assigning an alert or changing alert priority. See Configuring Workflow for Assigning Alerts and Configuring Workflow for Changing Alert Priority.

Display a Custom Error Message When Alerts Cannot Be Closed

You can configure workflow to display a custom error message when the workflow engine cannot close an alert. See Configuring Workflow for Closing Alerts.

Execute Action after Custom Field has been Updated

You can configure the workflow engine to execute an action after a custom field has been updated. See Configuring Workflow for Updating Custom Alert Fields.

What's New in RightITnow ECM 3.5

A Full REST API to Integrate ECM with Your IT Infrastructure

ECM's powerful functionality is now available to you through our REST API.

Alerts Data Reporting

You can create and download reports on alerts data. See Reporting on Alerts Data.

Alert Details window Includes Related Alerts

The Alert Details window includes alerts originating from the same entity. See Viewing Alerts.

Automatically Execute Actions When Entities are Created or Updated

You can use the Alert Workflow controls to automatically execute actions when entities are created or updated. See Configuring Alert Workflow Behavior.

Closed Alerts Appear in Their Own Tab and Can Be Filtered

Closed alerts have moved out of a pane and into their own tab, allowing for filtering and more efficient viewing. See Viewing Closed Alerts.

Control Access to All the Options on the Configuration Tab

You can use the Manage Permissions option to control access to each option on the Configuration tab.

Custom Entity Fields

You can create custom entity fields that allow for additional metadata to be added to entities that is usable in rules and viewable in the Entity Console. See Creating Custom Entity Fields. You can interact with custom entity fields by updating them with an action or the REST API. You can also view these fields in the Entity console.

Dashboard Enhancements

Database Enhancement

The database stores alert variables and custom alert fields more efficiently.

Define Alert Context Menu Per User Group

You can define an Alert Context menu by user group. See Configuring the Alert Console Context Menu.

Enhanced Users Console

Now includes pagination and supports twenty user roles. See Creating Users.

Filters Available in the Dashboard

You can now use filters in the Quick Alerts, System Health and Alert Distribution displets. See the Quick Alerts, System Health and Alert Distribution displets.

HTTP GET Action

Use the Send HTTP Request action to send a GET request to a web server. See Creating an Action.

Improved Filtering and Paging

An enhanced underlying method of paginating and filtering results grids such as the Alerts Console allows for better performance and scaling.

JDBC Event Connector

A new JDBC Event connector downloads events data without downloading entity data, improving the responsiveness of the connector. See the Getting Started dashboard displet and Configuring Connectors.

Modify Incident Values Before Executing the Create Incident Action

You can configure the Create Incident action to allow the user to modify incident values from the Alerts Console before creating the incident. See the Create Incident action and Inserting Incidents.

Rebranding to RightITnow

We have rebranded the online help to include our new corporate identity, RightITnow.

Remove Incident From Alert and the Database

You can remove an incident from an alert from the Alerts Console. See Removing Incidents from Alerts. Moreover, you can use the new Remove Incident default action when constructing Correlation rules. See Building Correlation Rules.

Select Default Incident Connector Field Values from a List

You can select default incident connector field values for the create incident action from a drop-down list of imported values. This works only for choice fields in the external incident system. See Create Incident action.

Send One Email or SMS Message for Batches of Alerts

You can use the Send Email and AWS Simple Notification Service (SMS) actions in batch mode, sending just one email or SMS message for a batch of alerts rather than for just one alert. See Creating an Action and Configuring the AWS Notification Service.

Updated Salesforce Service Cloud Information

See here.

What's New in RightITnow ECM 3.2

Automatic Backup of System Configuration

You can schedule automatic backups of the RightITnow ECM configuration. See Backing Up and Restoring the Configuration and Configuring Automatic Backups.

Dynamic User Roles

You can create, rename, and delete user roles. See Creating User Roles and Renaming and Deleting Roles.

Entity Graph

The Entity Graph serves as a graphical CMDB of your entity environment that displays symbols representing the entities and how they are linked together, and enables you to perform operations on the entities directly from the graph. See Using Entity Graph.

Entity Naming and Aliases

RightITnow now supports the ability to lookup entities using their aliases. See Configuring Entity Discovery.

Improved Event Connector Documentation

See Understanding the VMware Connector for details on the inner workings of the VMware connector.

Last Comment Column Added to Alerts Console

The Last Comment column displays the last user comment added on the alert. See Viewing_and_Annotating_an_Alert's_Audit_Records and Hiding_and_Showing_Columns.

maintenance_period Event Token

The Create Maintenance Window action can derive the maintenance window duration from a new alert event token,  maintenance_period.

Multi-Language Support for ServiceNow® Connector

The ServiceNow® connector now supports the language of your choice. See Configuring Connectors and the ServiceNow® connector.

Proxy Support for ServiceNow® Connector

The ServiceNow® connector now supports the use of a proxy. See Configuring Proxy Settings and the ServiceNow® connector.

Purge Utility Enhancement

The event purge now has a Start Date parameter that defines the lower date boundary for purge runs. See Using the Purge Utility.

RSS Feed Template

You can control the look of the RSS feeds that you can publish from the Alerts Console by configuring the RSS Feed Template settings. See Configuring the RSS Feed Template.

Serena Incident Connector

You can use the new Serena incident connector to connect to the IT Service Management component of Serena's Serena Business Manager (SBM). See this description, and also Configuring Connectors and Providing Mapping Values for Incident Connectors.

Shared Alerts Console Filters

When you save an Alerts Console filter, you can share it with selected groups, or with everyone. See Performing Advanced Filtering and Viewing Shared Filters.

Slight Change to Exporting Alerts to a CSV File

If you do not select any alerts, RightITnow ECM exports all alerts in the dataset. See Exporting_Alerts_Data_to_a_CSV_File

Workflow Configuration Enhancement: Can Set Condition for Closing Alert

There is a condition builder in the Closing Alerts section of the Alert Workflow Configuration tab that you can use to build a condition for closing alerts (See Configuring Alert Workflow Behavior):

Zenoss Event Connector

You can use the new Zenoss event connector to poll for events from Zenoss. See Configuring Connectors and Understanding the Zenoss Connector.

What's New in RightITnow ECM 3.1

RSS Feeds

Paged alert filters created and saved from the Alerts console are available as RSS feeds. See Viewing Alerts RSS Feeds.

Reopen Alerts Functionality

There is a new check box that allows you to view closed alerts. See Configuring Alert Workflow Behavior. You can evaluate closed alerts against incoming alerts and create a new alert if the closed alert has been closed for more than X time, or reopen the alert if it has been closed for less than X time.  See Configuring Workflow for Reopening Closed Alerts.

New Closed Alerts Purge Options

For the Closed Alerts purge job, you can specify the number of alerts per batch for purging and a sleep time between batches. You can also interrupt the job by the click of the Interrupt Alert Purging button. See Using the Purge Utility.

Multiple Similar Displets in the Dashboard

You can add as many similar displets to the dashboard as you like. See Adding Displets.

What's New in RightITnow ECM 3.0

Alert Console Context Menu Enhancements

Automatically Add Newly Discovered Entities to Entity Groups

When creating an entity group, you can specify criteria that, if matched, automatically adds newly discovered entities to the entity group. This is a great way to manage entities in times of heightened onboarding of new entities. See Grouping Entities and Automatically Adding Entities to Entity Groups.

Deleting Entities En Masse

You can now delete all entities that appear in the Entity Pane en masse. See Deleting All Entries in the Entities Pane.

Defining Permissions at a User Level

By default, users inherit the permissions associated with their assigned role of Operator, Supervisor, Administrator, or Observer. You can also override these permissions and configure permissions specific to a selected user. See Setting User Permissions.

Enforcing a Common Dashboard for all Users

The new Set as Default Dashboard setting saves the current dashboard settings as a default for all other users. See Enforcing a Common Dashboard for All Users.

Enhanced Configuration of Severity Look and Feel

You can now control the font, font size, and font style of the severities shown on the Alerts Console, in addition to the attributes available to configure in previous releases. See Configuring Severity Look and Feel.

LDAP - Users Can be Added on the Fly

See Understanding LDAP Connector Values and Create_User_On_The_Fly.

RightITnow ECM Monitoring API

RightITnow now allows for polling of the RightITnow ECM server health statistics through a JSON API. See Monitoring the ECM Server.

Unboundid LDAP SDK Added to Licenses List

See the Licenses  link in About RightITnow.

What's New in RightITnow ECM 2.6

Amazon Web Services (AWS) CloudWatch Connector

The AWS CloudWatch service provides very fine grained and high quality metrics for monitoring systems and services. See Configuring Connectors.

Enhanced Purge Functionality

The Purge Utility can now purge event records for alerts and SLA breaches in addition to closed alerts and audit records. The utility now also can display the approximate time required for next scheduled run. See Using the Purge Utility.

Escalation Call Order Functionality

You can create an escalation call order consisting of a list of users or user groups or a combination of both that specifies the next person or group that should be responsible for a particular action. This functionality involves a new Escalation Call Order user interface and new Assign to Next action. See Managing Escalation Call Orders and Assigning to Next.

Importing and Exporting Rules and Actions

You can now import and export rules and actions without having to backup the entire configuration of an instance of RightITnow ECM to use it in a clean database. See Importing and Exporting Rules and Actions.

Numeric Custom Field

There is a new type of custom field, Numeric. You can extract part of an event token to set as the default value of a Numeric custom field. You can use the >,<, = and != operators with this type of field when configuring correlation and SLA rules. See Creating Custom Alert Fields.

Querying for Alerts that Match Incoming Alert Values

You can create correlation rules that compare existing alerts against incoming alert values in the filter for target and related alerts. See Querying Against Incoming Alert Values.

Remove Custom Field Value if Corresponding Event's Custom Field Token is Missing, Null or Empty

See Creating Custom Alert Fields.

Update an Incident Automatically When Performing an Action on the Associated Alert

See Creating an Action.

Update Custom Field with an External Application

See Updating Alert's Custom Field.

URL Custom Field

There is a new type of custom field, URL, that allows you to specify a valid URL (either passed in from an event, or extracted from another field such as alphanumeric), that will be hyperlinked in the Alerts console. See Creating Custom Alert Fields.

What's New in RightITnow ECM 2.1

Entity Tab Redesign

The Entity tab has been redesigned for ease of use. See Working with Entities.

Escalations

You can now create and assign escalation steps. See step 3 in Managing_SLAs.

Stale Alert Management

An new workflow option will inform users when they are attempting to update a stale alert, and give them the option to either cancel and refresh the console, or to ignore the warning and update the alert anyway. See Configuring the Stale Alert Warning

Timed Conditions Enhancements

You can configure a timed condition to group by an alert field the count of events of the set of alerts that satisfy the condition. You can also view the current state of a timed condition. See Building_Timed_Conditions_Rules.

User Management Enhancements

RightITnow ECM now stores user information in a much more detailed way than before. This includes the user work hours, time zone and other details. User work hours can be defined as per group and user hours can be used while defining conditions on both Correlation and SLA rules. All timestamps are now stored in the local time zone that the server is deployed in and are converted back to the user specific time zone for the UI display because in many cases, users are spread across the globe and hence work in different time zones. Lastly, an availability indicator appears next to available assignees when assigning alerts via the Alerts console.

See Creating Users, Creating Groups

User Preferences

A user can now set a few preferences by clicking on  their login Name in the upper-right corner of RightITnow ECM. Additionally, and the admin can set default values set for each new user. See Configuring Your User Preferences and Configuring User Preferences Defaults.

VMWare Alarm

RightITnow ECM offers several built-in features that allow you to collect and acknowledge VMware alarms. See Collecting VMware Alarms.

What's New in RightITnow ECM 2.0

Updating Alerts with Incidents

You can update the incident ID attached to an alert with an existing incident ID, and even automatically execute an action after the update. See Updating Alerts with Incidents and Automatically Executing an Action After Updating an Alert with an Incident.

Importing Incident Fields as Custom Alert Fields

You can map incident fields into RightITnow ECM as custom alert fields. See Importing Incident Fields as Custom Alert Fields.

Expanded Alert Severity Configuration Options

You can now change the font and offer boldface. See Configuring Severity Look and Feel.

Full-screen Alert Display Mode with Configurable Alternate Rows

You can view the Alerts Console in full screen mode and can configure alternating row colors for full-screen mode. See Viewing Alerts in Full-Screen Mode and Configuring Severity Look and Feel.

SMS Connector and Action using Amazon Web Services

You can now send SMS messages from RightITnow ECM. See Configuring Connectors and Configuring the AWS Notification Service.

Extract Function added to  the Update Custom Field Action Type

You can now update incident fields with extracted data. See Updating an Alert's_Custom_Field.

Deleting Entities

You can now delete entities. See Deleting Entities.

Event Viewer Enhancements

You can filter the event viewer and export data to a CSV file. See Viewing Events Associated with Alerts.

Enhanced Commenting

You can filter comments and configure the Audit window. See Viewing and Annotating an Alert's Audit Records.

Export Alerts Console Data to a CSV File

You can now export selected alerts data to a CSV file. See Exporting Alerts Data to a CSV File.